United Airlines is faced with another controversy. A passenger who was videotaping while facing an issue with an airline agent said his booking in the flight was cancelled. This forced the harried passenger to spend several hours trying to book on another flight.
This is going to be another massive embarrassment for the leading airline company in the US. Navang Oza, an Indian American has posted the entire video clipping that he had saved on his smartphone.
United Airlines is mired in one controversy after the other. After a Vietnamese American doctor was thrown out of a United Airlines flight, it made international headlines. The company was forced to issue an unconditional apology and settle the issue out of the court.
The same airlines faced yet another controversy when a family with very young kids was forced to disembark from a United Airlines flight late in the night. The airline officials were asking the parents to seat their two year old child in their lap instead of a seat that they had booked. It was in complete disregard of the company’s own rules.
Reports suggest that 37-year old Indian-American, Navang Oza, was refused entry on a flight to the West Coast after he started recording his experience on his cellphone.
KNTV quoted him as saying that he was checking in Monday for a flight home to San Francisco from New Orleans when he complained to a United Airlines agent about a $300 charge for his luggage. The passenger said that he was charged $175 less. Oza told the television channel that he had paid merely $125 to check the same bag on the first leg of his trip.
When the passenger didn’t get a convincing explanation, he started to film the dispute. Later the passenger shared the footage of the lengthy interaction with the ticket counter worker in New Orleans. The clip begins with the agent pointing her finger at him, saying, “You did not have my permission to videotape”. Next, she appears to instruct an agent to her left. “Cancel the reservation,” she says. “I want to know why,” Oza asks.
“Because you did not have my permission,” she said. “I was shocked because I didn’t know she had the right to cancel my flight because I started recording,” Oza is quoted by a TV channel.
The airline company issued a statement saying it was investigating the incident. “The video does not reflect the positive customer experience we strive to offer, and for that we apologise. We are reviewing this situation, including talking with Mr Oza and our employees to better understand what happened,” the statement said.
— Navang Oza (@Navang25) May 8, 2017