Chicago: United Airlines is finding itself in another major crisis. The way its officials dragged a passengers off the plane and threw him off the flight is receiving major backlash from its long time passengers. Reports suggest that a number of its long-time passengers have torn down their United Airlines Loyalty Cards following the forcible removal of a medical doctor.
In the meantime the identity of the person who was dragged off the flight has been revealed. The airline company had thrown him off the flight claiming that it was overbooked. Many people claim that when a passenger has booked his flight and has got a seat he cannot be removed. They wonder how can he be removed so forcibly only because of the fact that the company wants to take its few executives on the flight without actually booking them.
Many people have been so much infuriated by the latest incident that they took to Twitter to call for a full-on boycott of United Continental Holdings (UAL, -1.15%), others posted photos of their cut-up United MileagePlus credit cards—a loyalty program that’s otherwise been highly lucrative for the airline.
In the meantime, many Chinese Americans said that the company removed Dr. David Dao only because of his Asian ancestry. “It’s true. If that doctor had not been a Chinese person living abroad, maybe I wouldn’t have cancelled the card”
United’s credit card partnership with Chase is also being destroyed by the company’s flyers. Angry United flyers demonstrated on social media this week the various ways they were shredding their credit cards, a reaction reminiscent of the recent #DeleteUber campaign among disgruntled customers of the ride-hailing company.
Till now the identity of the person was under wraps. But not the person’s identity has been revealed. The man who was forcibly removed from his seat despite having legally booked a seat has been recognized as David Dao. Reports suggest that David Dao is a medical doctor and a professional poker.
In the meantime a USA Today report while confirming his identity has revealed that the doctor who was once jailed in a drug issue lives in Elizabethtown, Kentucky. 69-year old Dao was travelling from Chicago’s O’Hare International Airport to Louisville when the incident took place. Attorney Stephen L. Golan of Golan Christie Taglia released a statement on behalf of the Dao family. It said that his client remained hospitalized for his injuries in Chicago as of April 11. The family is “appreciative” of the support they have received since the incident occurred April 9.
United Airlines forcibly removes a man from an overbooked flight https://t.co/r9n0cYQJT6
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United Airlines CEO Oscar Munoz while expressing his regret over the incident said, “I want you to know that we take full responsibility and we will work to make it right…I continue to be disturbed by what happened on this flight…We are going to fix what’s broken so this never happens again”. This is apparently not the first time when Dr Dao has run into law enforcement agencies. He practices medicine in Elizabethtown, Kentucky and came to the US as a refugee, having studied at a medical school in Vietnam before he was forced to flee. He finished his medical training in California before moving to Indiana in 1980.