Despite browbeating and intimidation by airline companies, there are people who still stand their ground and come to support of other distressed passengers. While the number of such courageous people is dwindling, they are still out there when people need them.
An American Airlines passenger Tony Fierro supported a mother of a young child whose stroller was snatched away from him and she had to carry the child in her bare arms. She was in tears and other fellow passengers helplessly saw at each other, when Tony Fierro stood up and supported her.
But his courage infuriated the flight attendant so much that he was taunted by the flight attendant and then told him to hit if he had some courage.
Now a video of the entire incident shows how things went out of control. Nonetheless, the video footage couldn’t save the alleged snatching away of the stroller. The video was shared first on Facebook by one of the passengers on the flight, Surain Adyanthaya. The Flight 591 from San Francisco to Dallas-Fort Worth had its story to tell and the video footage proved that there was some truth to the story.
In the meantime, the American Airlines has already released a statement saying that the video doesn’t show the airline company’s values. “We have seen the video and have already started an investigation to obtain the facts…What we see on this video does not reflect our values or how we care for our customers”, the American Airline said in a statement.
It is said that the woman was removed from the flight by the airline company. “They just in-voluntarily escorted the mother and her kids off the flight and let the flight attendant back on, who tried to fight other passengers…The mom asked for an apology and the AA official declined”, says the person who put the video on Facebook.
The fracases delayed the flight and consequently the flight, which was set to depart San Francisco at 2:18 p.m., left 1 hour and 17 minutes late and arrived in Dallas at 7:44 p.m. local time, according to Flight Aware.
The American Airlines statement said,
We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family’s needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.
The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.